Customer Service

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Customer Service

The mission of AB's Gloves and Abrasives is to provide quality products at affordable prices, to provide up-to-date and accurate information, and to offer 100% satisfaction on every customer contact every time. In achieving this, AB's Gloves and Abrasives will strive to act as a very convenient point of access for the needed materials and products that assist our clients, community members and organizations in getting their tasks accomplished.

We, at AB's Gloves and Abrasives, strive at all times to provide excellence in customer service. Excellence in customer service means that educated and knowledgeable staff are ready to assist customers with finding the materials and products they want and need. Excellence in customer service also means that the staff will conduct business in a manner that treats everyone with courtesy and respect and asks for courtesy and respect in return.

The following key elements are emphasized in providing public service:

1. We will treat every customer with equal respect and every contact with equal importance.
2. Courtesy and attention to the needs of the customer will be the key to all interactions. Staff will try to be flexible in meeting customer needs. 
3. Skilled staff will use their knowledge of the industry to fulfill all orders in a timely manner or else present alternatives when requests cannot be met immediately.
4. Our policies and procedures exist to make the customer experience a pleasant one. If anyone has a question about why we have a policy or if the purpose of a policy is not understood, simply ask us and an explanation will be provided.
5. The ultimate goal of AB's Gloves and Abrasives is to meet customer expectations for service while fulfilling our mission. Please feel free to comment anytime on how well those expectations are being met.

Ethics:
AB's Gloves and Abrasives operates on the highest standards of business ethics.

All customers deserve equal consideration and respect. Our staff recognize the confidentiality rights of our customers. .

All requests for information will be considered confidential and such requests will never be discussed with a third party, except within our staff for the purpose of answering the question.

Staff members will respond to inquiries with the best factual information available and will do everything in their power to assist you with finding the right items for your needs.